At VirInno LLC, we want you to love your purchase! If you’re not completely satisfied with your order, our hassle-free return and exchange policy is here to help. Please review the following terms and conditions for returns and exchanges.
1. Returns
We accept returns under the following conditions:
- Items must be returned within 30 days of the purchase date.
- Items must be unworn, unwashed, and in their original condition with all tags and packaging intact.
- Sale and clearance items are non-returnable unless they arrive damaged or defective.
How to Initiate a Return
- Contact us at sales@virinnoclothings.store or call us at 276-934-4922 to request a return authorization.
- Once approved, you will receive instructions on how to send your item back to us.
- Ship the item to:
VirInno LLC
6811 Carawood Ct
Springfield, VA 22150
Note: Customers are responsible for return shipping costs unless the item is defective or we made an error with your order.
Refunds
- Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
- Approved refunds will be issued to your original method of payment within 5–10 business days.
- Shipping fees are non-refundable unless the return is due to our error or a defective item.
2. Exchanges
If you need a different size, color, or style, we are happy to assist with an exchange. Exchanges are subject to the following conditions:
- The item must meet the return conditions stated above.
- Exchanges must be initiated within 30 days of the purchase date.
How to Initiate an Exchange
- Contact us at sales@virinnoclothings.store or call 276-934-4922 to request an exchange.
- Once approved, send the item back to the address provided.
- Once we receive the item, we will ship the replacement to you. If the requested item is unavailable, we will offer a refund or store credit.
Note: Customers are responsible for shipping costs for sending items back, but we will cover the cost of shipping the replacement item to you.
3. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at sales@virinnoclothings.store or call 276-934-4922. Include your order number, a description of the issue, and photos of the damaged item.
We will replace the item or issue a full refund, including shipping costs, at no additional charge.
4. Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned or exchanged:
- Undergarments
- Final sale or clearance items
- Gift cards
5. Processing Times
- Returns and exchanges are processed within 5–7 business days of receiving the item.
- Refunds may take additional time depending on your bank or payment provider.
6. Contact Us
If you have any questions about our return and exchange policy, or need assistance with your order, feel free to reach out:
- Email: sales@virinnoclothings.store
- Phone: 276-934-4922
- Address: 6811 Carawood Ct, Springfield, VA 22150
At VirInno LLC, your satisfaction is our priority. Thank you for shopping with us, and we look forward to serving you again!